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Public Formal Grievance Procedures

Patient & Guest Experience
Reporting compliments, complaints/grievances regarding care and services received at the University of Illinois Hospital and Clinics
Patient & Guest Experience Office
312.355.0101
HIPAA issues
Reporting misuse of the medical record, privacy/security violations
Privacy Officer
312.355.5650
Billing Issues
Reporting incorrect billing or other billing questions
Patient Accounts
312.413.0247
Compliance
Reporting conflict of interests, billing fraud, improper procedural coding, theft, discrimination and abusive practices
Compliance Hot Line
866-665-4296 (toll free)